Terms & Conditions

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Terms and Conditions

Leading Image School Photos PTY Ltd products and prices can vary without notice. If you are not sure at the time of ordering please contact us to confirm details. Some schools may also request variances to the advertised product and therefore confirmation of the package content can be confirmed if you wish by contacting us directly.

Leading Image School Photos Pty Ltd is a proud member of the PSPA and we adhere to the below listed policy on photo editing and related topics. We encourage parents or guardians to contact us directly if you wish to discuss your child's requirements.

Professional School Photographers Association - Australian Code of Practice

PSPA-AUS members will aim at all times to produce a pleasing school portrait, which reflects an accurate point in time of that child’s life. PSPA-AUS members will aim at all times to produce only those types of photographs and photographic services that will enhance the prestige of the profession and play a part in raising the general standard of school photography in Australia.

• Definition of Airbrushing: PSPA-AUS defines the term "airbrushed / airbrushing" to describe glamour styled photographs in which a person’s imperfections have been removed, or in which their attributes have been altered extensively or enhanced and/or retouched / manipulated to look like or take the appearance of a glamour model.
• PSPA-AUS does NOT endorse the use of airbrushing as an image enhancing technique in relation to children’s school portraits.
• Definition of Blemish Removal / Retouching: PSPA-AUS defines the term “Blemish Removal or Retouching” as the removal of any temporary marks that are not a reflection of what the child looks like on a normal day-to-day basis. Examples are as follows: Cold sores, bruises, scabs, and any other similar temporary marks.
• PSPA-AUS endorses the use of blemish removal and retouching techniques apon a request from the parents/guardians of the child, providing the PSPA-AUS member takes the approach of whether the child’s final photograph will reflect an accurate portrayal of the year of that child’s life and not the small amount of days of that year that any temporary marks might appear. Therefore, if there are cold sores, bruises, scabs or any other temporary marks on the child’s portrait, that do not reflect an accurate portrayal of the child, in the year of the portrait in which it was taken, you may remove any agreed temporary marks with the parents/guardians permission.
• PSPA-AUS discourages the word “Airbrushing” and endeavour that the words “Temporary Mark/s” are included in any question description of the removal of any temporary marks on their order forms. An example of what to ask, is as follows: Would you like your child’s cold sore, bruise, scab, temporary mark removed from their individual portrait? $ X
• PSPA-AUS does not endorse members to use blemish removal / retouching without the parent / guardians permission.
• PSPA-AUS does not endorse members to use blemish removal and retouching techniques on permanent blemishes of a child such as permanent scars or permanent acne.

Payment Options

Payment methods accepted by Leading Image School Photos Pty Ltd vary from school to school and is decided in consultation with each school. Varying methods can range from cash, cheque and Visa or MasterCard.

We do not accept American Express, Diners card or some other corporate cards.

In all cases payment must be received before the product is ordered and dispatched.

Cheques and credit card payments that do not clear or have funds that are not made available may incur a administration charge.

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Returns, refunds and exchanges

Leading Image School Photos Pty Ltd offer a 100% money back refund on all our products. All refunds will be paid within 7 days of receipt.

We do not offer exchanges under any circumstances. Due to the unique product that is produced at your request these products can not be reused or on sold therefore we recommend that you order your product wisely.

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Shipping & delivery

Leading Image School Photos Pty Ltd, ship all our products using Australia Post and a professional freight company.

We can not be held responsible for their delivery policies or disruptions. We will endeavour to help track down lost or stolen products with these suppliers but ultimately they need to be held responsible for their own actions.

If your order has been placed in bulk with the entire school and was received on the day of photos we will deliver the finished product within 3 working weeks unless otherwise arranged with the school in question.

Reasons for not meeting this delivery schedule can vary depending on a variety of reasons therefore we suggest that you contact us directly to enquire why the 3 week delivery schedule was not met.

If you are placing an order via our second chance system or as a reorder we ask that you allow 4 working weeks for this order to be completed and sent to you. This extra time is needed to allow for a separate ordering process, in many cases though you will receive your order well before this time. Once again though if you experience a delayed delivery please contact us directly so we can assist or offer an explanation.

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Quality

Leading Image School Photos Pty Ltd strongly believes in producing a quality product and where ever possible will use Kodak professional paper.

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