What is a family discount?

Parents/families with more than 2 children who place an order only need to pay for the first 2 children’s packages. The 3rd, 4th and so on are free.

What happens if I order photos but I don’t like them?

We offer a full money back guarantee if you are not happy with the finished product.

I did not place an order on photo day; I wish to order now though. Is it too late?

Not at all. Children who did not order on photo day will receive an order form which allows them to order photos after the photos have been delivered, at no extra cost.

Once a booking has been made things will go a little like this.

1. We confirm your booking with a letter outlining the date and time of the agreed school photo shoot.
2. Approximately 5 weeks before this agreed date we will send you pre-paid envelopes that will be handed to the students ready to be returned back to school with payment on the school photo day. We will also contact the nominated school office person in order to collect the student data details (Cases21 or Maze# or similar details).
3. With 1 week out we will phone your photo co-ordinator to ensure all is on track and answer any questions that might need attention.
4. Photo day we will arrive approx 30-40 minutes prior to the agreed time. This allows time for us to set up our studio.
5. The photo schedule is set by the school. If you need help with this we will work on this prior to the day. On photo day we will work through the schedule, we photograph every student whether they are ordering or not.
6. Once complete, we will go away and process the order. The finished product will be returned within 3 weeks - the photos will be presented in class lots for easy distribution. Those who ordered on photo day will receive their product and those who did not will receive an order form which allows them to place a follow up order with us directly if they wish.
7. Parents are encouraged to contact us directly if they have any concerns from here on, so technically it’s back to normal for the school and we get to do it all again the next year.